STR/Automotive & Auto Electrical

STR/Automotive & Auto Electrical

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Reviews about STR / Automotive & Auto Electrical

  /  48 ratings
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All reviews 82
  • 3 november 2022, 5:14 am
    Super excellent and very helpful. Diagnosed and fixed my daughter’s car at a very reasonable price. Helpful and honest. I can recommend this garage
  • 12 october 2022, 9:52 am
    10/10 service at STR. The staff are always a pleasure to deal with and the mechanic that worked on my car was amazing. Explained everything to me and as a women that doesn’t know the first thing about cars, it was so reassuring to be treated as an equal. Always fair and reasonable pricing and they really go above and beyond with communication and getting the work done. Definitely the place to go! Thank you to the amazing team
    • 14 october 2022, 11:41 pm
      Awww, you're welcome Laura Thank you for taking the time to leave this feedback. You obviously left with exactly the customer experience we strive to achieve each and every time, this is valuable to hear. Look forward to being your workshop of choice again when next needed.
  • 21 september 2022, 5:46 am
    We got a pre purchase inspection done by them, the price was reasonable but they failed to mention the immense amount of rust under the car. We purchased on their assessment and now have to deal with rust regular treatments
    • 22 september 2022, 8:51 am
      Hi Stacey. We suspect you have left your review against the wrong business profile as we do not have you in our system nor have we carried out any pre-purchase inspections recently. As you will see from other reviews left, a 1-star is not our usual standard! Feel free to contact us directly with more details if this work was carried out by us, we are more than happy to discuss and resolve.
  • 6 september 2022, 7:23 am
    We dropped off our van for a check up as it was making some worrying noises! The staff were amazing and managed to fit us in same day, they fixed the issue within a couple of hours for a very reasonable price and did an all over check for us at the same time. I would highly recommend STR and will gladly use them again!!
    • 13 september 2022, 12:44 am
      Hi Talia. Thanks for taking the time to leave this review, your feedback is valuable to us and other potential customers looking for a mechanic they can trust. Hope your travels are going well and your van is behaving itself; there is so much to explore in this gorgeous country!
  • 20 august 2022, 1:35 am
    Couldn't say more. Always friendly and do their absolute best to help. Love their honesty and integrity
    • 20 august 2022, 5:33 am
      Thanks for taking the time to find us online and leave your feedback Rose, always appreciate hearing our customers perspectives. We love your visits (and the treats) just as much as you love our honesty and integrity!
  • 22 july 2022, 4:20 am
    Fantastic service. Went out of their way to help

    Seems like all staff have bought into the owners great values and business ethics

    Top marks ….
    • 26 july 2022, 3:02 am
      We appreciate your feedback Steve. This perspective is an important one for us as we continually aim to provide a value based customer service experience that our customers love to share. Enjoyed our chat at the time too!
  • 18 july 2022, 3:29 am
    SO helpful, so kind! Would not recommend these guys enough! Got my car up and going within 24hrs, and even took my car to get a WOF. They go above and beyond for there customers, don't even live in the Matakana area but I will be using these guys again!
    • 18 july 2022, 4:15 am
      Thanks for the feedback Tyra, we were equally pleased to be able to get the repairs and your WOF sorted so quickly…love it when a plan comes together so well!! Look forward to helping you next time you need our services.
  • 2 june 2022, 11:38 am
    Identified the problem with our VW door lock, communicated well, sourced and replaced the broken part and came in under estimate, would recommend
    • 3 june 2022, 12:41 am
      Thanks for taking the time to leave your feedback Andrew, we appreciate knowing what our customers value. Let us know if we can help with any mechanical or auto electrical repairs/maintenance in the future…we love European vehicles and their quirks here!
  • 28 may 2022, 4:57 am
    Recommend to everyone
    Good honest service these guys
    Know their stuff
    • 31 may 2022, 7:39 am
      Thanks for finding us online. We love hearing that our service is one our customers are happy to recommend to everyone!
  • 26 april 2022, 10:59 am
    Great team and exceptional service!!
    • 16 may 2022, 4:54 am
      Thanks for taking the time to leave us your review Keeley, we always appreciate hearing our customers perspective. Look forward to providing that exceptional service whenever you may need us!
  • 13 february 2022, 11:33 am
    Great service, even though they were so busy changed the battery for me straight away.
    • 13 february 2022, 12:09 pm
      We appreciate your feedback Brent. It has been particularly busy around here lately! We still like to make time for maintaining our customer service standards though so nice to know we did on this occasion.
  • 10 february 2022, 12:13 pm
    Have always looked after me and my vehicles well. Friendly staff
    • 13 february 2022, 12:06 pm
      Thanks for taking the time to leave this feedback Nicola. We know it is valued by our team and potential customers alike!
  • 3 february 2022, 8:39 am
    First time customer At STR today, our 2019 Peugeot 3008 was due a service and we choose these guys. From the get go these guys have impressed, lovely friendly staff and everything went like clockwork, a txt the day before to remind me of my appointment and quick professional service when I arrived. No surprises with the price I give these guys 5 stars thanks just sayin, cheers Chris Carding Kawau Island
    • 18 july 2022, 10:36 am
      Appreciate you taking the time to leave us your feedback Chris. We love hearing our customers perspective and knowing the standards we work hard to provide were achieved. Look forward to seeing you back when your Peugeot next needs some attention and thanks for choosing STR.
  • 1 february 2022, 1:49 am
    Knowledgeable crew. Recommended.
    • 4 february 2022, 12:38 am
      Thanks for taking the time to leave this feedback John. It's certainly an ever evolving challenge to keep up with changes/knowledge in this industry!
  • 12 january 2022, 10:44 am
    Great service from Steve. Our car was sorted out really fast and charged less than the actual quote. Thanks so much
    • 14 january 2022, 1:31 pm
      You're welcome Annie, pleased we were able to provide a 5- star experience that you have been happy to share! Thanks for taking the time to leave your feedback.
  • 6 january 2022, 5:26 am
    Highly recommend STR and Steve in particular. Car broke down on a drive through to Auckland and the team went out of their way to help and get the repairs done that day. Extremely grateful!!
    • 6 january 2022, 6:42 am
      Thanks for taking the time to leave us your feedback Dana, we always appreciate hearing our customers perspective. Pleased we could get you back on the road so quickly!
  • 11 september 2021, 11:07 pm
    Great service!
    • 13 september 2021, 2:51 am
      Thanks for the feedback Heather! We love knowing our customers perspective on what we do, as do our potential customers.
  • 27 august 2021, 5:13 am
    Highly recommended, thanks to Steve for fixing the car so quick it took 2 days to fix and very responsive to messages and other inquiries. Very helpful also under level 4 lockdown. Thanks to the team STR.
    • 27 august 2021, 8:22 am
      Thanks for taking the time to leave us your review, much appreciated. Always great to have our customers perspective on how we do things and we're so pleased Steve was able to get your car running again so quickly, fantastic result!
  • 28 june 2021, 1:23 am
    Squeezed me in on a Monday morning (1st day of our holiday) and quickly diagnosed the transmission issue and confirmed next steps to resolve. Excellent — the recommendation from locals bang on.
    • 28 june 2021, 11:11 am
      Thanks Mik for taking the time to leave this feedback, appreciated by our team and other customers alike. Also appreciate your patience as we got our busy Monday morning under control and the diagnosis completed. Enjoy your holiday!
  • 12 june 2021, 11:59 pm
    Very good
    • 13 june 2021, 11:59 am
      Thanks for taking the time to leave us your feedback John, much appreciated!
Average rating - 5.0 based on 82 reviews and 48 ratings