SkyBus Auckland Airport Express
Phone number
0800Β 759Β 2...
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Address
Auckland 1010, Auckland CBD, 23 Customs Street East
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Reviews about SkyBus Auckland Airport Express
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Auckland 1010, Auckland CBD, 102 Albert Street -
Auckland 1010, Grafton, 9/17 Karangahape Road
Sky Bus pick up times at our stop was 5:53am and the last bus from the domestic terminal was 9:05pm. We couldn’t make it in time for our departure and our arrival was long after the last bus had left.
In my email I asked for a refund as we aren’t hoping to travel in the near future with the Covid situation and it made no sense to hold on to a ticket expiring in April 2021. I didn’t hear from Sky Bus until 5/2/2021. That was after two follow up calls and a second email.
Finally I had an email saying no refund was possible as to the the so called senior management and their no refund policy. I was told to email them closer to expiry to see if any changes were made to the refund policy or just have to bare the lose. The agent ended the email saying we look forward to having you onboard again.
Not sure we’d want to use their service again. Not after they valued $64 on top of doing the right thing, helping a customer out and retaining them. Not when the charge of an Uber, Ola or DiDi is a few $ on top of the bus fare. (I mean a door to door service is better isn’t it?)
I get that I made a mistake but shouldn’t there have been empathy? A proper assessment? Exceptions? How tight as a company would you have to be to choose $64 over a returning customer? Just utterly disappointed with the outcome and how companies treat customers nowadays. β¦ β show
Choose the alternative bus. β¦ β show
Please accept our sincere apologies for your recent experience with SkyBus. A member of our team will be in contact with you tomorrow morning to resolve this for you.
Regards, Lauren
We are very sorry to hear about your experience onboard recently. If you could please contact us at info@skybus.co.nz we would like to investigate this further. Thank you.